The wise and cost effective way to manage incoming calls
Virtual automated attendant
The Virtual automated attendant service is the perfect solution for companies, start-ups, associations and families wanting to better manage their numerous incoming calls and make sure they are forwarded to the right person or department. The virtual automated attendant can accommodate multiple users, with the advantages of providing their contacts with a single centralized number, or greeting callers with additional information to customers on advertised products or services. It also allows you to process calls to each individual voice mail box.
Once a caller dials the phone number assigned to your Virtual automated attendant, he is greeted by an outbound message giving information about the company, association or group he has reached. The caller is then offered to dial the extension number of the individual or department he wants to reach or to press the # key to obtain the directory.
CLICK HERE to view a visual presentation of possible configurations.
Add Star calling features and power it up!
Subscribing to selected Star calling features (see below) provides more functionality to your Vaa and turns it into a powerful tool. For example, the call forwarding feature allows you to change your virtual voice mail into an extension line, which then permits your callers to press zero and have their call routed to a number were you can be reached: home line, business line, cell phone or Uni-Plus VoIP telephone service, or ALL THOSE AT ONCE, so you can be reached anytime, anywhere! Now how cool is that?
The Virtual automated attendant can have as few as 2 or as many as 250 extensions. Competitively priced, the virtual automated attendant service is a wise and cost effective way to manage incoming calls.
- Virtual automated attendant service: basic monthly fee of $15 plus $6 per extension, plus initial activation fee (see below).
Additional options
- Service available outside the greater Montreal area: Uni-Plus can also provision a toll free number to make your Vaa accessible from anywhere in Canada and/or the United States. This option is available for a mere additional $8 per month plus usage at 5.0¢ per minute on calls received via the toll free number.
- Voice mail: Uni-Plus can add voicemail services to any extension for a mere $4 per month, per extension. Access to your phone messages by phone, by email and through our Internet interface is included.
- Cellphone notification: Each extension can be configured to get a text message showing the caller ID of all messages left in its voicemail for an additional $2 per month, per extension.
- Optional Star calling features: Selected Star calling features are also available, as specified in the chart below.
- Soft Phone: A soft phone can be added to any extension configuration. The soft phone itself incurs no monthly cost, but a one-time $40 activation fee per extension for which it is activated.
| SERVICE SUMMARY | ||
| Service/Options | Basic cost | Notes |
| Activation fee | $75 for 5 extensions or less $100 for 6 extensions or more |
Once |
| Basic Automated virtual attendant | $15/month | Your Vaa can have as few as 2 or as many as 250 extensions |
| Individual extensions | $6/month | Per individual extension |
| Toll Free redirection | $8/month + 5.0¢/minute | Toll free number included |
| Voice mail | $4/month each | Additional feature - Access to messages by phone, by email and through our Internet interface included |
| Cell phone notification | $2/month per extension | Additional feature - Get a text message showing the caller ID of voicemail messages |
| Soft Phone | $40 per extension | One-time activation fee. No monthly cost. |
| STAR CALLING FEATURES | |
| Voice mail portal (Access your voice mail messages by phone, by email and through our Internet interface included, if voice mail option has been selected.) |  |
| Voice mail operator (When activated, this feature allows the caller to dial 0 and be rerouted to the number you have stored in the *54 memory) | |
| Number storage (Saves a frequently used telephone number in memory for quicker future use) | |
| Outbound call forwarding (direct – on-busy – on-no-answer) (Reroutes calls made to a Uni-Plus number to a given number either directly, when the line is busy or does not answer) | |
| Inbound call forwarding (direct – on-busy – on-no-answer) (Reroutes calls made to an external number to a number provided by Uni-Plus, either directly, when the line is busy or does not answer) | + |
| DISA (Direct Inward System Access) (Allows to call in from outside the telephone switch (PBX) to obtain an "internal" system dial tone and dial calls as if from one of the extensions attached to the telephone switch.) | = |
| included in the basic price + Available for an additional $4 fee per month = available for an additional $15 per month |
|
Setting-up is a breeze
- Uni-Plus customer service staff will get you started by recording your first few messages or assisting you on how to get started.
- Want to take charge? You are in complete control of the service you subscribe to from Uni-Plus. Feature changes are accessible in some cases by telephone, while others are accessible though your personalized Web interface.
Convert and go!
You wish to keep your present telephone number(s)? No problem! Rather than assigning you a new number, Uni-Plus can convert your existing one(s) to the service described above. There is a $40 (or less, depending on contract length) one-time charge for each number conversion.
Additional notes
- This service requires the main number(s) used for the virtual voice mail be managed by Uni-Plus. See chart for list of exchanges which can be managed by Uni-Plus.
- A soft phone can be added to any extension configuration.
Do not hesitate to contact our customer service department for more details.