One company, One invoice!

Case study
Sort options for outbound long distance
and Toll Free 800 service

Uni-Plus can display the call detail records in a variety of sort options; by time of day, by number called, by area code called, by city called, by province or state called, etc.

In this next example, calls are sorted by number called.

Insurance Software Inc. (a fictitious customer) provides technical support over the phone to its customers for its product - a software specifically geared to the general insurance industry. At month's end, this company bundles the inbound and outbound calls destined to a common destination and compares call volumes to their time sheets to confirm the amount of support time to be invoiced to its customer base.

The Uni-Plus invoice groups all the calls to any given number, allowing Insurance Software Inc. to rapidly and easily verify the time allocated to any one customer and thus validate and expedite the monthly customer invoicing process.

Uni-Plus provides the same sort options on toll free 800 services. The 800 section of the invoice consolidates all the calls received from a single customer, allowing Insurance Software Inc. to determine at a glance where their support calls are coming from, the length of time spent with any one of their customers and if corrective action is immediately required.

Download an example of this type of invoice >>> (139 k)

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